Treibender Rucksack

Can I return this product?

We stand behind all the products we sell. If you are unsatisfied with your order, you may return it within 30 days of the delivery date. If you would like to have a different size, please return your unwanted product and place a new order.

How to return this product?

You can request to return this product online (click on "My Account" on the top left part of the screen, then go to "My Orders" & then click "Order Details").

You can also request a return by sending us an email at: [email protected] (Marked with your Order NO.)

What are the required conditions?
Please see below conditions for your return request to be accepted:
- product is still in its original packaging.
- product is unworn and unwashed in its original condition.
- product is not damaged.
- product label is still attached.

Note:
If you wish to return underwear, swimwear, please do not remove the original wrapping for hygiene reasons.
The products in your possession are your responsibility until they are picked up by the logistic courier or you have sent it at a post office. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care prior to the return!

What are the next steps?

1. Once your return request done, we will send you the nearest return address.
2. Once the product retrieved, we will proceed to have a check.
3. Rejection of your refund only happen if any damage is found on the purchased items.
4. If examination conclusive and conditions respected, we will proceed to refund within a maximum 3 business days.